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The terms and conditions of Evermois are listed below. You may also find these links useful:
This legal notice is specific to Evermois Corporation and it supersedes any other notice appearing elsewhere. Evermois is an international online retailer of fine moissanite jewellery and certified moissanites. Below we have listed the terms and conditions that govern the use of this website and by using this website you agree to be bound by the terms and conditions which, together with our privacy policy govern Evermois’s relationship with yourself and the website.
The term “you” refers to the user or viewer of this website.
If you have any queries please contact one of our moissanite consultants at service@evermois.com.
Please read the “Terms and Conditions” listed below carefully, as by using this website you agree to be bound by them. We may update these terms at our discretion, but please do not use this website or any other Evermois page or website until you agree to all the terms and conditions described below. Please do not use this website, any other Evermois page or website unless you agree to all the terms and conditions described below. These terms and conditions govern your use of, and any purchase from, the Evermois, via the website or by phone, and constitute an agreement between you and Evermois.
Evermois reserves the right to change or modify any of these terms and conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately after the revisions are posted onto the website. Should you continue using this website following the posting of any changes or modifications; this will constitute your acceptance of these changes. For this reason you should frequently review these Terms and Conditions and any of our other applicable policies to understand those terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this website.
Product Availability and Pricing
You may choose to view prices and complete your order in the following currencies on the www.evermois.com website.
Because we receive a high volume of orders, sometimes an item can become out of stock before we are able to post an updated product listing to the website. Should this happen, we will notify you personally and offer you, as an alternative, a different product which is similar or almost identical in its grade to the original. You will also be given the option to cancel your order, should you find that none of our alternatives are suitable.
As we offer over 100,000 moissanites, it is possible that data (such as prices) may be inaccurately displayed on our website due to a system or typographical error. While we make every attempt to minimise the occurrence of such errors, we cannot guarantee they will not occur. We reserve the right to correct any errors as they occur and we do not honour sales based on inaccurate or erroneous prices. Should the listed price be lower than its actual price, we will attempt to contact you before shipping the product and then, based on your instructions, we will either cancel the order or charge you the revised amount. If the order has already been shipped, by these terms you agree to either return the product or pay the difference between the actual and charged prices. Evermois prices are also subject to change without prior notice. We apologise for any inconvenience this may cause; our prices are affected by the worldwide supply and demand of precious metals and gems and changes are often abrupt and unexpected.
To keep our prices competitive, we do not allow comparison shopping. Comparison shopping is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This can be very costly. To confirm the quality of a product, please contact your consultant – we’d be happy to offer advice and where possible, an in-person viewing.
At Evermois, we pride ourselves on our value-for-money proposition. For the vast majority of orders, the price you see on our website is the lowest possible price we can offer. For this reason most of our prices are final and not open to negotiation. We do however sometimes run special promotions through the use of promotional codes (or other means) to reward loyal or returning clients.
For clients, where value added tax (VAT), or Goods and Services tax (GST) is not 0%, it will be applied to your order. This VAT amount is calculated based on the shipping destination of your order, for example, this tax in the UK this is currently 20% and 10% in Australia.
Orders made in the UK on the Evermois website are ineligible for the VAT Retail Export Scheme because Evermois is an internet-only retail company and is ineligible to participate. However for customers who wish to pick up their order from our office, we will be able to assist you with the VAT Retail Export Scheme if you have already applied to it.
Purchases made using the Evermois website may be shipped to locations worldwide. We accept credit card payments for more than 50 countries but for some countries we can only accept wire transfer payments.
All our shipments are fully insured and sent via FedEx (up to $30,000) or Malca Amit (over $30,000 value). This insurance protects your order from the time it leaves us to the moment it arrives at your door. For added security, we may request you confirm your identity prior to shipping your order and a signature will be required upon delivery of your Evermois order. Please make arrangements to be available at the shipping destination to sign off after receiving the parcel or alternatively specify that you would like to collect your order from the courier’s office during checkout. We accept no liability for loss, consequential or other, where the terms and conditions of the carrier are not met.
If it is more convenient for you, we can also ship your order to an address other than your billing address. However, as a security precaution, to do this we require that your alternate shipping address is registered with your credit card company. This precaution protects both Evermois and our customers from fraudulent charges to your credit card.
Read our full returns policy here.
For a full description, please read our Privacy Policy.
Under no circumstances shall Evermois be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the United Kingdom. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the courts located in the United Kingdom and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Evermois may sometimes link to third party websites to provide further information on certain issues. Evermois cannot monitor or control any Third Party Content websites. We do not endorse this content and can therefore not guarantee its accuracy. Users click on these links and use the content they provide at their own risk.
The website and all its related content and images, including but not limited to: the Evermois logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files and other files (collectively referred to as the ‘site materials’) are the proprietary property of Evermois and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.
When using this site you have been granted a personal and limited license to access and use the ‘site materials’, to electronically copy (except where prohibited) and to print any hard copy portions of the ‘site materials’ as long as the uses are for non-commercial and personal use only.
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Evermois adopts a policy of terminating and barring, where appropriate and at our sole discretion, users of the site who are deemed to be repeat infringers of this policy.
You acknowledge and agree that any content you provide Evermois, including but not limited to questions, comments, suggestions, ideas or any other information will be deemed non-confidential and shall become the sole property of Evermois. Evermois will, therefore, own exclusive rights, including all intellectual property rights to this content, thus entitling the company to the unrestricted use and dissemination of these materials for any commercial purpose without any acknowledgement or compensation to you.
You agree that Evermois may modify these Terms and Conditions and any other policies on the website at any time and that by posting the changed or modified Terms and Conditions or policies on the website will constitute sufficient notice of such modification.
Questions & Contact Information
Should you have any further queries please feel free to contact our consultants at service@evermois.com.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, browser, your selections and preferences on the website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
At Evermois, we are committed to providing you with a high-quality experience and products that meet your expectations. However, we understand that you may occasionally wish to return an item. This returns policy outlines the terms and conditions under which returns are accepted. By making a purchase, you agree to these terms.
1. Standard Items which are eligible for return must meet the following conditions
• Unworn and undamaged, in their original condition.
• Returned with all original packaging, certifications, and documentation.
• Free from any alterations, such as resizing, standard text engraving (Georgia Italic font), or repairs performed by a third party.
2. Defective Items
Initiating a Return
If the item isn’t what you expected, your return requests must be initiated within 30 calendar days of receiving your order. To begin the process, you must contact the Customer Care Team or email service@evermois.com stating you’d like to make a return as well as providing your order reference number. They’ll instruct you on an appropriate shipping address and shipping instructions, or how to drop off at a T&H location.
Returns must be received by Evermois no later than 30 days from receipt of your order.
Returns received after this period will not be processed.
Customers are responsible for all return shipping costs. Regardless of the reason for the return, we ask that you follow our strict shipping instructions and courier options so as to ensure the package is secure and insured.
Evermois is not liable for items lost, stolen, or damaged during shipping if our return instructions have not been fully and accurately followed. Improperly packaged shipments will be refused upon receipt.
Returns with missing paperwork (including the moissanite grading report, if applicable) or items(s) or packaging will not be processed.
Receiving and Inspecting Returns
Upon receiving the returned item, our quality control team will conduct a thorough inspection. This process may take up to 14 business days.
Fees
For customized designs, we’ll deduct a £50 design fee from your order total, should you choose to return your item for a refund. If this applies to your order you will have been informed in advance.
When will I get my refund
Refunds will only be issued after the item passes inspection and is deemed eligible for return. Refunds will be made via the original payment method, excluding any fees.
Exchanges
We want you to be delighted with your purchase but if you do decide to exchange it for another item, you should contact the Customer Care Team or email service@evermois.com and follow the returns process set out above. If you return your order and exchange it for another item, the replaced or newly set ring is non-returnable and non-exchangeable (unless the reason for returning is a defect).
If you choose to exchange your ring, the following fees may apply:
Engagement Rings: A £50 handling and restocking fee to exchange your engagement ring or replace your centre stone into a new design.
Wedding Rings: A £60 handling and restocking fee to exchange your wedding ring.
Sometimes, even the best gifts miss the mark. If you’d like to return your present, you should contact the Customer Care Team or email service@evermois.com and follow the returns process set out above and the amount will be refunded to the card holder. The Customer Care Team can help you with exchanges too.
In the unlikely event of a dispute regarding a return, the matter will be resolved through mediation or arbitration as outlined in our Terms of Service. Customers agree to bear the costs associated with the resolution process.
We value your understanding of these terms, which are designed to ensure fairness and maintain the quality of our products. If you have any questions, please don’t hesitate to contact our Customer Care Team.